Every now and then our business process outsourcing company entails a lot of teleconference call and as the chief operating officer, I am very worried as we used to do our conference calls using the cheapest, if the free, voice over IP we can find until there was a time that we almost lost a client because of the unreliable reception we had in a business call; I still remembered being criticized by our client for being cheap and I still remembered how he threaten of changing service provider if we are not going to change the way we handle our conference call. teamspeak, a proprietary Voice over IP software that provides a mechanism for users to talk on a chat channel with other users just like a conference call is the one I found on the internet while checking on the web reviews so I asked my head of technical support to contact service providers and have our system in telephone conferencing change as soon as possible. We called our client to try out our new system and nervously we started talking about the project and what transpired in the process was smooth exchange of positive conversation about how much we improved from the last conversation we had and the possible business growth they can provide to the company, luckily the client was a little satisfied by my courtesy call when I called her to to apologize for what transpired and how we poorly handled the call. Pleased to hear the positive response of our clients, our chief executive officer, who was also in the call at that moment told me to keep up the continuous improvement that I am giving to the company.
